Book Direct with the Owner at Private Sunset Cruise On Sydney Harbour For Up To Six Guests with Accommodation Sydney in Sydney, for all your Attraction and travel needs.Itinerary
4.6 based on 7 reviews
My wife and I booked this cruise during our honeymoon however unfortunately due to weather, the cruise was canceled. The operator Glenn, confirmed the day of the cancellation via text that a refund would be processed that same day (3/2/20) but that did not occur. It took us almost 3 months to resolve the issue and below is the timeline. *2/20/20 = Booked the event and paid. *3/2/20 = Glenn the operator promised to provide a refund and would process it this day. *3/18/20 = Refund not received so I contacted Glenn, Glenn stated he processed the refund but will check into it and get back to me. *3/20/20 = I contacted Glenn because he never got back to me from the 3/18 text. Glenn stated the refund bounced and would process it again. *4/19/20 = I contacted Glenn because the refund was still not received. *4/20/20 = I contacted Glenn again because of no response from me reaching out on 4/19. *4/26/20 = I contacted Glenn again because of no response from the 4/19 and 4/20 texts. *4/28/20 = Glenn responds and states the refund keeps bouncing and that he no longer has my credit card information. Glenn then asks if I could receive a refund by PayPal which I said yes and I provided my PayPal information. *5/17/20 = We still have not received a refund so my wife files a claim with Chase to dispute the transaction. Chase contacts the vendor/operator to resolve. *5/28/20 = Chase resolves the dispute and credits the entire amount. *6/9/20 = I wrote a negative review on the experience because I was not aware my wife filed the dispute on 5/17 and it was resolved on 5/28. *6/10/20 = The operator Glenn texts me, is not happy about the review I wrote and will confirm the refund. Glenn provides an update and screenshot of the refund issued on 5/26/20. *6/11/20 = Brad confirms, deletes original review and writes this one. In summary, we weren't able to receive a refund until our bank pressed the vendor/operator. Glenn was always nice when he communicated but this ordeal was never a priority.
We went on the boat with a group of 6. Awesome to see the city from the water. We went around the eastern suburbs for a bit before going to the north side of Sydney. Really good service on the most beautiful boat on the Sydney harbour. Highly recommend going for this service when you are looking for something to do with a small group.
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